Privacy Policy

1. Overview

GardenFreshBouquets (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

We may collect the following types of information when you visit our website, place an order, or contact us:

• Contact details: name, email address, phone number, billing and delivery addresses.
• Order details: products purchased, delivery notes, gift messages, and transaction history.
• Payment information: card details processed securely by third-party payment providers (we do not store full card numbers).
• Account information: login details and preferences if you create an account.
• Technical data: IP address, browser type, device type, pages visited, and cookies.
• Communications: emails, support messages, reviews, and survey responses.

3. How We Use Your Information

We use your information to:

• Process, deliver, and manage your orders.
• Provide customer support and respond to your requests.
• Send order confirmations, delivery updates, and service notices.
• Personalize your shopping experience and show relevant offers.
• Improve our website, products, and services.
• Send marketing emails if you have opted in (you can unsubscribe at any time).
• Detect and help prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms.

4. Cookies and Tracking

We use cookies and similar technologies to operate our site, remember your preferences, and understand how visitors use our pages. You can adjust cookie settings in your browser, but some features of the site may not work properly if you disable certain cookies.

5. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers who help us with payment processing, delivery, email, analytics, and hosting.
• Business partners involved in fulfilling your order or promotions you choose to join.
• Legal authorities when required to comply with law, regulation, or legal process.
• Successors in case of a business reorganization, merger, or sale of assets.

6. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse, including encryption in transit and restricted access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have rights to:

• Access the personal information we hold about you.
• Request correction or update of inaccurate data.
• Request deletion of your information, subject to legal retention rules.
• Object to or restrict certain types of processing.
• Opt out of marketing emails by using the “unsubscribe” link in our messages.

To exercise these rights, contact us at privacy@gardenfresh.com.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Visitors

If you access our site from outside the United States, your information may be processed in countries that may have different data protection laws than your home country. We handle your information in line with this Privacy Policy regardless of where it is processed.

10. Retention

We keep your information only as long as necessary for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Effective date” at the top. Your continued use of our website after changes are posted means you accept the updated Policy.

12. Contact Us

GardenFreshBouquets

456 Bloom Street, Garden District

San Francisco, CA 94102

Email: privacy@gardenfresh.com

Support: help@gardenfresh.com